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Thrive Healthcare Physiotherapy Singapore
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Thrive Healthcare

Established in 2018 with the goal of providing exceptional home physiotherapy to patients in need, Thrive Healthcare has since expanded to provide top-notch care wherever their patients need them most. The team is dedicated to making a positive impact and helping their patients Move Better, Feel Better, and Thrive - through their compassionate and personalised approach, so they can flourish and live their best lives possible.

Thrive's main objective was to build a clear story brand for their company and optimise existing platforms to engage customers on a better level. To tackle this, Thrive went on to engage Spoilmrkt’s services to build their brand’s awareness and streamline communication to their target audiences.

We embarked on a journey to outline a clear mission statement for Thrive Healthcare that embodied the brand’s belief in being a team that would empower people and connect to the masses on their key messages. Through this partnership, Thrive Healthcare was able to establish their digital presence and leverage the platforms used to achieve their goals and objectives.

Thrive Healthcare's Timeline

2022

2020

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Thrive Healthcare was founded and focused its services towards Home Rehabilitation. Spoilmrkt started with Thrive Healthcare since its inception and was instrumental in its marketing direction.

2019

Much of the marketing shifted online as a result of the COVID-19 pandemic. Thrive Healthcare started doing online talks, and formed a partnership with a gym, kickstarting its clinic service.

Through the pandemic, Thrive Healthcare realised the importance of fitness for Older Adults and launched Legends, a successful functional fitness programme which we helped grow from 1 class a week, to 3 classes to date!

2021

Thrive Healthcare launched multiple events such as Parent's Day in conjunction with ActiveSG and partnered with Level Gym to hold our first Seniors Fitness Day collaboration. Through the year, other talks were held with climbing gyms as well.

2023

We continue to be a part of Thrive Healthcare's journey as they grow their vision in the community!

Thrive Healthcare's Testimonial

Spoilmrkt's digital marketing efforts have significantly impacted our business goals. Through strategic SEO tweaks, they elevated our website to top search pages without relying on Google ads, resulting in organic growth and increased visibility. Their creativity in design, marketing messages, and proactive approach sets them apart, ensuring small businesses like ours are well-advised and supported. Their understanding of our industry, target audience, and innovative solutions stood out. The support received surpassed expectations, making our overall experience a remarkable 11/10.

For those considering Spoilmrkt's services, expect unparalleled sincerity in helping market your business and reaching the right audience.

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Thrive Healthcare's
Brand Strategy & Positioning

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Bespoke Website Creation

Building a website for Thrive was the foundation in bringing their brand story to life. We worked on incorporating different aspects of their message into an accessible, cohesive, engaging and attractive webpage.

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Social Media Management

Face-to- face interactions help play a part in bringing the Thrive community together! As Spoilmrkt, we have partnered and supported Thrive's journey in executing multiple events:

 

  • Parent’s Day July 2022

  • Level Seniors Fitness Day Nov 2022

  • Level Seniors Fitness Day Feb 2023

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Events Partnership & Execution

There is no escape when it comes to social media! Spoilmrkt worked with Thrive to bringing their Instagram and Facebook platforms the chance to shine and directly engage with customers on a weekly basis.

 

Posts were curated specifically to align with Thrive's branding and ranged from informative to promotional posts.

Challenges in the Digital Landscape

Thrive Healthcare faced the dynamic landscape of the healthcare industry, heightened by the pandemic and the escalating demand for seamless digital experiences. With patients expecting swift and detailed responses, the need to streamline communication to their audiences and enhance operational efficiency became paramount.

To tackle these challenges, Thrive Healthcare chose to implement a comprehensive digital transformation strategy with the expertise of our agency, a trusted partner in healthcare innovation.

Streamlining & Standardisation

Thrive Healthcare initiated the digital overhaul by implementing cutting-edge strategies initiated by Spoilmrkt. Collaborating closely with our team, we embarked on a plan to revolutionise their patient engagement processes. A key element in our journey was the thoughtful mapping and standardisation of existing processes. Our dedicated team took a close look at workflows, pinpointing opportunities for enhancement within their current digital platforms. This strategy was driven by the desire to shorten turnaround times and decrease errors in conveying crucial messages. It also focused on improving online patient interactions through their website and social media channels, making the experience more seamless and effective.

Thrive Healthcare faced the challenge of measuring the effectiveness of their digital marketing initiatives. This is crucial to deploy so as to keep track of analytics to assess and analyse which facet of the strategy needed improvement and which gained the most interactions. By collaborating with our team, we are able to restructure and optimise their marketing initiatives through analyses, leading to more targeted and effective communication with the right audiences. As a result, personalised communications saw a significant increase in engagement across multiple channels, surpassing their past average.

Measuring the Impact

Conclusion

Thrive Healthcare, armed with actionable data, has successfully navigated the digital landscape leading to improved service offerings and patient outcomes. By standardising and digitising processes, they have witnessed increased operational efficiency and customer satisfaction. The seamless integration of marketing communications and patient services has resulted in a holistic and customer-centric approach, setting Thrive Healthcare apart in the competitive healthcare landscape.

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